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9/1/2021 (Permalink)

Why SERVPRO

Experience and Compassion are Why SERVPRO of Morton Grove/East Niles Earns High Marks from Customers

Suffering a water, fire, mold, or storm disaster can be a low point in the lives of our Morton Grove/East Niles customers. No one can prepare for the upheaval, worry, cost, and feelings of helplessness that follow a significant loss after an accident or emergency puts your property in harm's way. Working with a reliable mitigation and remediation company goes a long way toward reducing the stress-stricken homeowners endure.

Water Damage 

The need for water removal arrives at the most inconvenient times. A phone call takes you away from a filling sink that overflows down the hall to the stairs. The grumbling water heater finally gives up the ghost -- and 50 gallons of sediment-filled liquid fills your utility room while you are at work. Automatic sprinkler systems seem like a time and money saver until they malfunction and run all night and seep mucky water through cracks in your foundation.

When you call SERVPRO of Morton Grove/East Niles for water extraction, do it with the assurance that we have your back. Providing premium water damage management is one of the foundations of our company’s mission, and we strive to exceed your expectations when we take on your project. Expect a speedy response to your call because we know the longer water has to soak into the structural components and contents of your home the more damage that results.

Each water removal job SERVPRO of Morton Grove/East Niles undertakes has a customized workflow developed in response to the individual circumstances at the customer’s residence. We arrive with an Institute of Inspection, Cleaning and Reconstruction Certification (IICRC)- crew, certified in multiple specialties to deliver restoration best practices across every task we complete. Powerful, commercial-grade pumps and water extractors are at the ready in our well-stock vehicles. To finish the remediation, the same vehicles hold the air movers, heaters, and dehumidifiers that bring moisture levels in building materials back to normal readings.

Fire Damage 

When an overturned pot or unattended candle causes fire damage in Morton Grove/East Niles that has the potential to race throughout all spaces in your home, your priority is the safety of loved ones and pets. Returning to your house after the firefighters release the property can be a total upending of your expectations of comfort and enjoyment in what was your safe place. Surfaces, furnishings, and personal effects are almost unrecognizable, and you and your family suffer from feelings of despair and enormous loss.

Our SERVPRO of Morton Grove/East Niles family grieves with yours because the first viewing of fire devastation never grows old. Without missing a beat, however, our experienced crew chief begins assessing the situation and mapping out a plan to make sooty, wet chaos “Like it never even happened.” Each crew member jumps to assigned tasks, all the tools, products, and equipment needed with us and ready to battle back.

The tasks common to fire damage mitigation and remediation as performed by our SERVPRO of Morton Grove/East Niles team include the following:

• Water containment, removal, and disposal following local regulations
• Burned debris assessment and removal
• Deep cleaning of charred surfaces with an emphasis on restoring stable surfaces if possible
• Evaluation of soot characteristics on different surfaces and spaces
• Ashy soot from hot-burning paper and wood
• Thick, dark soot that sticks to surfaces from electrical fires and slow smoldering fabrics and padding
• Protein-based soot from food and grease that adheres like a varnish
• Matching of the varying soot to appropriate cleaning products, tools, and techniques
• Loose, ashy soot -- cleared with dry sponges, brushed and HEPA-filtered vacuums
• Sticky, thickly deposited soot -- cleaning products with wetting agents and surfactants to loosen the bond and agitation to clear the soot away
• Protein-based soot -- abrasive tools or cleaning products to dislodge and solvents in challenging applications
• Deodorization after cleaning completes, including the use of special equipment like thermal foggers, hydroxyl generators, and ozone machines

Mold Remediation

Mold remediation in Morton Grove/East Niles reflects the reputable restoration industry’s best practices. Mold spores can never be eliminated, and any company that promises to achieve zero mold spore levels is suspect. Our goal is to remove current mold infestations, use appropriate products to minimize the return of mold colonies and work with our customers to find the sources of moisture responsible for mold growth and arrange for necessary repairs.

SERVPRO of Morton Grove/East Niles crews use a protocol developed by the Environmental Protection Agency (EPA) to locate, contain, and remove mold and materials it infiltrated. The workspace is partitioned off with durable barriers to prevent the spread of moldy material. We create a seal using negative pressure air scrubbing technology, venting the contaminated atmosphere in the moldy space through filters and then to the outside. Remediators wear personal protective equipment (PPE) for safety and to avoid tracking moldy residues through your home.

Mold responds well to mechanical removal -- scrapers and brushes. We vacuum after removal to get all particles using HEPA-filtered machines. Porous material can regain functionality after innovative techniques like soda blasting that deactivates and removes hyphae from structural components. After the visible is cleared EPA-registered antimicrobials treat surfaces. Antimicrobial paint-like sealants also might be appropriate to prepare surfaces for restoration.

Storm Damage

Flooding, roofing and siding fails, and broken windows and doors are all on the menu when Morton Grove/East Niles residents experience storm damage. Heavy rains, winds, and storm surge are the enemy, but our crews are ready to stand with you against the unwanted invasion.

We also provide pre-storm water-related mitigation services when faced with diminished integrity of your home. SERVPRO of Morton Grove/East Niles offers board up and tarping when your roof, windows, siding, and other exterior elements suffer damage. In the aftermath of a severe storm, it is comforting to know that our team, from owners to technicians, are dedicated to customer needs and satisfaction. Caring, compassion, and security are guiding principles we follow at this challenging time in your life.

Feel confident that SERVPRO of Morton Grove/East Niles is on your team as we guide you from catastrophic conditions to “Like it never even happened.” Call for backup at 847-983-4468.